Wholesale Ordering FAQ

Wholesale Ordering FAQ

Answers to common questions from restaurants, caterers, cafés and other foodservice businesses ordering from Prime Restaurant Supply Wholesale in Canada.

What does Prime Restaurant Supply Wholesale sell?

We supply restaurants, caterers, bakeries, cafés and institutions across Canada with food and beverage supplies, disposables and take-out packaging, janitorial products, kitchen smallwares and industrial supplies, sold in wholesale and case quantities. Browse by food and beverage, disposables, janitorial or smallwares.

Do you ship across Canada?

Yes. We serve foodservice businesses across Canada. Shipping is free across the Greater Toronto Area (GTA) with no minimum order. For delivery elsewhere in Canada, contact us and we will confirm the details for your order.

How long does it take to process an order?

We process orders in 5 to 7 days. We do not offer express processing.

What is your return policy?

We accept returns for items that arrive damaged or have a quality issue. All other returns are subject to a 30% restocking fee and must be shipped back to us before a refund is issued. See our refund policy and shipping policy for the full terms.

Are products sold by the case?

Most products are sold in the pack or case size shown in the product title, for example "200/Case". Check the title and variant on each product page for the exact quantity.

Can I find items that are compliant with Canada's foam takeout ban?

Yes. We carry paper, plant-based and compostable take-out options. Read our guide to Canada's foam takeout ban and browse eco-friendly disposables and take-out containers.

How do I contact you, place a bulk order or ask for a product you do not list?

Reach us any of these ways: