Privacy policy

1. Introduction

Welcome to [Prime Restaurant Supply Wholesale] We respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit or purchase from our website.

2. Store Contact & Business Information

  • Company name: Prime Restaurant Supply Wholesale 
  • Main contact email: info@restaurantsupplywholesale.ca 
  • Support phone (toll-free): +1-877-737-7759
  • Distribution center / warehouse address: 80 Simpson Rd, Bolton, Ontario L7E4G2 available by appointment only, Mon–Fri 10:00 AM–5:00 PM

3. What Information We Collect

  • Personal Information  When you place an order or contact support: full name, email, phone number, billing & shipping address.
  • Order Information  Items purchased, quantities, order history, delivery/shipping details.
  • Device & Website Use Info  IP address, browser type, device type, pages viewed, session times (for analytics and improving user experience).
  • Payment & Transaction Data  We rely on secure third-party payment processors; we do not store full credit card details on our servers.

4. How We Use Your Information

We use your data for:

  • Processing orders, billing, and shipping
  • Communicating order status, shipping updates, and customer support
  • Improving our website, services, and product selection
  • Preventing fraud, ensuring secure transactions
  • Sending optional marketing communications only when you opt in

5. Data Sharing & Disclosure

We may share necessary data with:

  • Payment processors to complete transactions
  • Shipping carriers to deliver your order
  • Email/notification providers for order updates
  • Fraud prevention or security services, when needed

We do not sell or rent your personal data to third parties for marketing or other purposes.

6. Cookies & Tracking Technologies

We may use cookies and similar tools to:

  • Keep items in your cart, remember preferences
  • Facilitate checkout and improve browsing experience
  • Analyze traffic and website performance

You may disable cookies in your browser, but some features may not work properly without them.

7. Data Security & Protection

We implement security measures to protect your data, including encrypted connections (SSL), secure storage practices, and restricted access to personal data. However, no system is perfect using the website is at your own risk.

8. Data Retention

We retain your personal and order data only as long as necessary to fulfill orders, manage warranties or support issues, comply with legal/accounting requirements, or until you request deletion (if applicable).

9. Your Rights

Depending on your location and applicable laws, you may have rights to:

  • Access your personal data held by us
  • Request corrections or updates to your information
  • Request deletion of your data
  • Opt-out of marketing communications

To exercise such rights, contact us at the details above.

10. Third-Party Links

Our site may link to external websites (e.g. suppliers, partners). We are not responsible for the privacy practices or content of those external sites.

11. Changes to This Policy

We may update this Privacy Policy over time. We will post the updated version on this page and update the “Effective Date.” We encourage you to review this page periodically.